Your Privacy Is Our Priority
Your personal information is fully protected at betjil. This policy provides a detailed description of how we collect, use, and store your data.
Introduction and Purpose
betjil ("we", "our", or "platform") is a safe and reliable online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy describes how betjil collects, stores, uses, and shares your personal information with third parties.
By using the betjil website or services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy operates in accordance with Bangladesh Standard Time (BST, UTC+6).
We may update this privacy policy from time to time. If any changes are made, we will publish them on the website and note the date of the change. We recommend that you review this policy regularly to keep your account secure.
What Information We Collect
betjil collects various types of information that help us provide and improve our services. The categories of information collected are listed below:
- Full name, date of birth, and nationality
- Email address
- National ID or passport number (for identity verification)
- Bank account or mobile banking information (bKash, Nagad, Rocket)
- IP address and device type
- Browser type and operating system
- Time of website visits, page view patterns, and click history
- Information collected through cookies and similar tracking technologies
- Deposit and withdrawal amounts and times
- Betting history and gaming activity
- Use of bonus and promotion benefits
- Account balance and transaction records
How Your Information Is Used
betjil uses your collected information for the following legitimate purposes:
Account Management and Service Delivery
We use your personal information to complete your registration, verify your account, and provide seamless access to all betjil services. This includes processing deposits and withdrawals.
Security and Fraud Prevention
We analyse your information to protect your account from unauthorised access and to detect potentially fraudulent activity. betjil uses SSL encryption technology to keep all data transfers secure.
Service Improvement and Personalisation
By analysing your gaming preferences and usage patterns, betjil creates an improved and personalised experience for you. This allows us to offer relevant games, bonus offers, and promotional benefits.
Customer Support
We use your contact information to communicate with you effectively and to provide 24/7 live chat support. Our goal is to resolve any complaints or issues quickly.
Legal Compliance
We retain the necessary information to carry out age verification, identity confirmation, and compliance with responsible gaming policies. betjil only serves users aged 21 and above and uses information to enforce this requirement.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the betjil website. Cookies are small text files stored in your browser that help us improve your experience on the site.
These are essential for the basic functioning of the website. This includes maintaining login sessions and ensuring security. These cookies cannot be disabled.
These cookies are used to remember your preferences and settings, such as your language preference or game customisation. Disabling them may reduce the quality of some services.
These cookies are used to collect statistics about website usage and to improve the quality of services. The data collected remains completely anonymous.
You can control cookies by changing your browser settings. However, disabling cookies entirely may prevent some betjil services from working correctly.
Information Sharing with Third Parties
betjil does not under any circumstances sell, lease, or commercially disclose your personal information to third parties. However, information may be shared in the following limited situations:
Service Provider Partners
Service providers such as payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and customer support may receive the necessary information for limited and specific purposes. All such partners are bound by strict confidentiality agreements with us.
Legal Authorities
We may be required to provide necessary information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we always operate within the bounds of the law.
Business Transfers
In the event of a merger, acquisition, or sale of assets involving betjil, your information may be transferred to the new entity. You will be notified in advance and informed of the new privacy policy.
Data Protection Measures
betjil uses industry-standard technology and processes to protect your information. The key elements of our security framework are listed below:
- 256-bit SSL encryption technology used for all data transfers
- Encryption of sensitive information stored on servers
- Access to personal information is strictly controlled and restricted
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Regular data protection training for staff
- Two-Factor Authentication feature
While we make every effort to protect your information, no method on the internet is completely secure. It is equally important that you keep your password confidential and contact us immediately if you notice any suspicious activity.
Data Retention Period
betjil retains your personal information for as long as it is needed. The retention policy is as follows:
All information will be retained for as long as your account remains active. This includes gaming history, transaction records, and account preferences.
Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, and fraud prevention purposes.
Financial transaction records may be retained for an extended period for audit and legal purposes. Once the information is no longer needed, it is securely deleted or anonymised.
Your Rights
As a betjil member, you have the following rights regarding your personal information. To exercise these rights, please contact us by email:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
- Right to Object: You can object to certain uses of your information.
- Data Portability: You can request to receive your information in a structured, machine-readable format.
We will process any request to exercise your rights with due attention. Some requests may not be fully fulfilled if they conflict with our legal obligations.
Protection of Minors
betjil strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
A strict age verification process is followed at the time of registration. If we become aware that a minor is using our platform, their account and associated information will be closed immediately.
If you believe a minor is using betjil, please let us know via our 24/7 live chat or email.
Policy Changes and Contact
betjil reserves the right to amend this privacy policy at any time. For significant changes, we will publish a notice on the website and display the update date at the top of the page.
Continuing to use our platform after changes have been made means you have agreed to the revised policy. We therefore ask that you visit this page regularly.
For any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:
24/7 Live Chat: Use the live chat option on the betjil website
Email: [email protected]
Our support team is available around the clock in accordance with Bangladesh Standard Time (BST, UTC+6).
To learn more about betjil's services, visit our About Us, Terms and Conditions, and Responsible Gaming pages.